• Design and lead end-to-end research: Independently plan, conduct, and analyze a variety of qualitative and quantitative research activities (e.g., interviews, surveys, usability tests, desk research, field studies, and more) to support digital products and services.
• Deliver actionable insights: Synthesize findings, translate data into clear and commercially effective recommendations, and present your work persuasively to a wide range of stakeholders.
• Facilitate co-design and innovation: Lead or co-lead workshops, design sprints, and ideation sessions with users, clients, and internal teams to surface opportunities and develop user-centered solutions.
• Shape research and project strategy: Take ownership in scoping project approaches, crafting research strategies, and contributing to client proposals and business development activities.
• Lead project coordination and stakeholder engagement: Organize and oversee research activities, maintain clear documentation, support effective teamwork, and be a main point of contact for clients and stakeholders to ensure project success.
• Progress into a consultative role: Take the lead in client engagements, advising on research direction, facilitating workshops, and helping define impactful, evidence-backed solutions that align user and business outcomes.
• Foster team and cultural growth: Support more junior team members, informally mentor peers, and advocate for a user-centered, evidence-driven culture.

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• 1–2 years of relevant experience in UX research, market/customer insights, or related roles (agency, in-house, or consultancy experience welcome).
• Proven in planning and executing research with qualitative and/or quantitative methods.
• Skilled at synthesizing research insights into practical recommendations that influence product/service direction.
• Confident communicator who can present research stories and insights to technical and non-technical audiences.
• Comfortable with project management tasks, adapting to change, and handling ambiguity.
• Motivated to learn and support business development, proposal writing, and client-facing consulting activities.
• Empathetic, a good listener, and passionate about making digital experiences that help people.
• Comfortable collaborating in teams, open to feedback, and able to adapt easily to new situations and tools.
• Able to understand Mandarin and Cantonese to support China and Hong Kong market projects.

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Has a portfolio, case study, or concrete examples of how you’ve supported or driven impactful research work