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Recent Articles
UX Review: What Makes A Good News App?
People are always obsessed in keeping themselves up to date. This desire contributes to why so many of us are addicted and dependent on social media platforms. Any news or...
Banking App UX Review: CIMB Malaysia & Indonesia
Many banks have realized the importance of mobile usage in daily lives and started allowing their customers to perform online banking via smartphones using their mobile app. In...
User Research Quick Tips: User Testing
You understand your product more than anyone, if you already know what is the (real) problem, you probably know better than anyone else on how to fix it. Â User Testing (or...
Mobile App Usability Testing: Government Service (MyKIRA GST)
SNEAK PEEK: More than 20 usability issues detected, all users found the app confusing. On 1st of April (no April fool joke!), Malaysia moved into GST era with the implementation...
Customer Journey Map: Telco Service Experience in Malaysia
I bet some of you must be questioning “what is a Customer Journey Map?”, because I asked this question before too. Now, I am going to tell you that a Customer Journey Map (or...