At Netizen eXperience, we understand your privacy is important to you. We are keenly aware of the trust you put in us and please be assured that we are fully committed in protecting your privacy and confidential information. It is our responsibility to let you know what information we collect when you are using our website and services, why we are collecting it and how we are using it to enhance your user experience.
We will not give out your personal information without your consent. However, in the event where NetizenExperience.com is sold, we will transfer your personal information to the buyers in order for them to continue providing you a great service.
In addition, we may disclose your personal information to legal authorities or when we are legally bound to do so. Generally, this relates to cases of fraud and it is unlikely to be you.
If you are our client, we collect personal information such as email address and contact details from you. We use this information to communicate with you as well as to enable you to login to our service using your email address, and identifying your organisation as our client for research excellence.
When visitors visit our website, we collect data for analytics purposes. The data includes but not limited to which site referred the visitor to the web page, the frequency of visits, Internet protocol (IP) address, time and duration of visits. We are using these collected data to analyse how our visitors engage with our website and whether our website is serving our visitors effectively. With that analysis, we can continually improve on our service, user experience and website content.
In order to safeguard all research results, testing results, personal information and electronic data storage, we use industry standards security software and technologies to guard against unauthorised access. Our system is designed to store data with encryption coupled with multi-level firewall. Our data are stored in secured cloud servers located in the Asia Pacific region. When we are sending any message to you, we use Secure Sockets Layer (SSL) to ensure the safe transmission of information through the internet. Therefore, please sleep easy when it comes to securing your information, we are extremely serious about it.
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When you visit NetizenExperience.com, we may record data about your web session and assign you some “cookies”. Cookies are small text files placed on your hard disk by your web browser. The main purpose is to save you time by eliminating the need to repeatedly enter the same information (such as login on every page) and to display content that is personalized for you. Cookies will be stored permanently on your computer unless you configure your web browser to clear it out after every session. You can choose to accept or decline cookies by configuring your browser settings. However, by declining cookies, you may not be able to fully enjoy all of our tools and services.