Netizen Experience

Respondent Recruitment for Representative User Insights

“Recruit participants that are representative of your target users, they have an irreplaceable value in having true motives and mindsets.”

Survey and interview respondent recruitment is a vital component in getting the research insights you need.

Before any research can be conducted, finding the right respondents is key in extracting valuable insights that are representative of your target users. Our respondent recruitment team has years of experience in recruiting respondents for qualitative and quantitative studies, whether it’s usability testing, card sorting, interviews, online survey or bespoke online panels.


Why Choose Us?

We Are Researchers Ourselves

We are Netizen Experience – a user experience consultancy specializing in UX studies and research methods ranging from offline to online user research. We know firsthand how important it is to have high-quality participants, and how frustrating and time-consuming it can be when research is conducted with wrong participants. Which is why we have dedicated ourselves to finding the right participants for the sake of high-quality research.

We’re also able to provide translation services, and recordings of the research sessions.

We are platform agnostic. We can work with any web platform that clients wish to use for research, be it Zoom, Teams, Survey Monkey etc.

Furthermore, we can help you build your own bespoke panel, a dedicated panel of participants for quick and easy access.

If you need more than just recruitment services for the project you have in mind, Netizen Experience also has an expert team of multi-lingual user researchers for moderation, report writing, research design and presentation of findings to assist you. We also have a UX lab for hire, the UX lab is connected to an observation room using a one-way mirror.

One Stop for Online and Offline Respondent Recruitment in Asia

Our recruiting team has supported many recruitment projects for offline and online studies. We can help you find the right respondents that represent your target users so you don’t have to worry about a thing!

We guarantee high-quality participants, screening every single person we recruit as we believe that high-quality participants yields high-quality research. You will get real people that represent your real users, not focus group professionals.

We have access to an international audience database that is readily available to participate in your study. We are primarily recruiting in the Asia Pacific (markets such as Singapore, Malaysia, Indonesia, Vietnam, Thailand, Philippines, Hong Kong, China, Taiwan, Australia and New Zealand).

We’ll take care of the entire recruitment process in 10 business days.

Our respondent recruitment service includes:

  • Briefing with client to fully understand the recruitment criteria.
  • Our recruitment experts will draft up a screener which we will share with you and update accordingly before starting the respondent recruitment process.
  • Screening where we call the shortlisted participants to vet and conduct quality check.
  • Schedule the shortlisted qualified participants, as well as backups.
  • Liaison with the participants and reminders.
  • Management of the participants throughout the entire study: receiving them before the study to help them sign in/register, to be on standby during the study, and to see them off after their session is concluded.

Rest assured, you will be updated and consulted throughout the entire process to ensure we’re on the right track.

All Netizen Experience projects have:

  • A dedicated and experienced project manager.
  • A comprehensive briefing call.
  • Open channels of communication.
  • Updates personalised to your expectations.


Whether you need recruitment services, UX consultancy services, to hire a UX lab, or if you have a unique project, contact us to find out how we can cater to your needs.