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Banking App UX Review: CIMB Malaysia & Indonesia
Many banks have realized the importance of mobile usage in daily lives and started allowing their customers to perform online banking via smartphones using their mobile app. In recent years, CIMB group, the 2nd largest bank in Malaysia and 5th largest in Indonesia,...
User Research Quick Tips: User Testing
You understand your product more than anyone, if you already know what is the (real) problem, you probably know better than anyone else on how to fix it. User Testing (or UX/Usability Testing) helps to uncover the problems of your product. New to user testing? These...
Mobile App Usability Testing: Government Service (MyKIRA GST)
SNEAK PEEK: More than 20 usability issues detected, all users found the app confusing. On 1st of April (no April fool joke!), Malaysia moved into GST era with the implementation of the much controversial Goods & Services Tax. Love it or hate it, no one in Malaysia...
Customer Journey Map: Telco Service Experience in Malaysia
I bet some of you must be questioning “what is a Customer Journey Map?”, because I asked this question before too. Now, I am going to tell you that a Customer Journey Map (or Customer Experience Map) is basically known as a useful tool for an organization to have a...
Ecommerce UX: Uniqlo Moving From Offline to Online
Welcome to Uniqlo! In 2009, Japan’s No. 1 clothing retailer, Uniqlo expanded their business into Southeast Asia by launching their first store in Singapore. The following year, they entered Malaysia with the largest store in South East Asia. At present, they have more...
News Reading Experience on Mobile: Tech In Asia & Yahoo News Digest
Tech in Asia, one of leading online news sites that covers technology and startup news in Asia recently launched their mobile app on iOS platform. As most of our team in Netizen Testing are frequent readers of the site, we’re extremely excited about the launch. Tech...
Mobile Usability Testing: Do You Have A Racist Travel Site? [Infographic]
Do You Have a Racist Website or Mobile App? Ouch! Is your site or mobile app built to cater users from different countries? In order to provide great and right experience to your users, it is mandatory to ensure that your functionality, contents or languages are well...
First Government-led Cybersale in The World: Are We User Friendly Ready?
Malaysia will be the first in the world to have an online sale that is organized by the government. It will be the largest online sale ever in Malaysia starting from 29th September to 1st October 2014. As reported from the official site, there are a total of 4,500...
Google Chrome Mobile Browser Update: Killed or Improved UX?
Well known on providing the best user experience possible, the first thing that you will read on About Google page about their philosophy: #1: Focus on the user and all else will follow. Google recently updated their Android mobile browser with a major design...