UX / CX Trends

8 UX Design Trends In 2022 to Bring Your Ecommerce Experience to The Next Level

Sep 29, 2021 | UX Guide, Ecommerce UX, UX / CX Trends, UX Design

Shifting to an e-commerce platform meant a few things for the consumers: a quicker, easier, and often a more affordable shopping experience. Having a solid UX design becomes critical considering that assistance is not readily available like it is in a physical store....

Digital Banking UX/CX: Top 6 Trends That Will Drive The Success Post-Pandemic

Sep 1, 2021 | User Research, Financial Services, UX / CX Trends

The pandemic has created a monumental emphasis on the significance of digitalization, affecting the banking sector that hasn’t been well-digitized for the most part. Poor digital banking UX/CX remains the key competitive advantage for banking players. A study by...

UI/UX Design Trends To Look Out For 2021/2022

Jul 14, 2021 | User Research, UX / CX Trends, UX Design

Trends are constantly evolving, it's the same for fashion, technology and of course, UI/UX design. We have compiled the UI/UX design trends to look out for 2021 & 2022 to help you stay on-trend and ahead of your competitors. What Are The Latest Trends In UI/UX...

Digital Patient Experience Trends for 2021

May 11, 2021 | UX Guide, User Research, UX / CX Trends

Continuing our series on digital healthcare, we're now going to look at trends in digital patient experience for the year to come. These trends will be especially helpful in staying on top of and ahead of your competitors. Digital patient experience is increasingly...

Survey: E-Payment Preference Rose during Covid-19 Pandemic but Cash Still King

Mar 23, 2021 | User Research, UX / CX Trends

This article was originally published on Yahoo News on February 24, 2021 KUALA LUMPUR, 24 February 2021 – Netizen eXperience recently conducted a survey which found an encouraging number of Malaysians moving towards e-wallet and debit card transactions, especially...

UX Research Challenges You Can’t Ignore

Apr 8, 2025

The rapid digitalisation across industries has made UX research more critical than ever. Poor usability can lead to serious consequences; whether it’s user frustration or losing revenue and trust in the company. But what happens when research itself becomes the...

Limitations of Generative AI in UX and How to Overcome Them

Mar 26, 2025

Generative AI is transforming UX research, automating tasks like transcribing interviews, analyzing data, and personalizing contents. It's a big shift from the old, manual ways of working; enabling teams to work more efficiently. But as we embrace AI, we also need to...

5 Stages of Design Thinking Process You Need to Know

Dec 5, 2024

Staying ahead of the curve means continually innovating and adapting. Entrepreneurs and mobile app developers often face the challenge of creating solutions that not only solve real problems— but also deliver exceptional user experiences. This is where design thinking...

10 Ways Fintechs Use Experience Design to Surpass Banking

Aug 4, 2024

Malaysia’s Fintech landscape is booming, surpassing even the banking sector. Fintech companies place a lot of importance and emphasis on creating the perfect digital experience design ensuring that their customers receive the best user experience (UX) possible. Only...

Quantitative Usability Testing Tips You Should Consider

Feb 27, 2024

UI/UX designers aim to not only create visually appealing interfaces but also ensure that users can interact with their designs effortlessly. In this quest, quantitative usability testing is a fundamental tenet. This in-depth guide seeks to delve into the intricacies...