Many banks have realized the importance of mobile usage in daily lives and started allowing their customers to perform online banking via smartphones using their mobile app. In recent years, CIMB group, the 2nd largest bank in Malaysia and 5th largest in Indonesia,...
SNEAK PEEK: More than 20 usability issues detected, all users found the app confusing. On 1st of April (no April fool joke!), Malaysia moved into GST era with the implementation of the much controversial Goods & Services Tax. Love it or hate it, no one in Malaysia...
I bet some of you must be questioning “what is a Customer Journey Map?”, because I asked this question before too. Now, I am going to tell you that a Customer Journey Map (or Customer Experience Map) is basically known as a useful tool for an organization to have a...
Tech in Asia, one of leading online news sites that covers technology and startup news in Asia recently launched their mobile app on iOS platform. As most of our team in Netizen Testing are frequent readers of the site, we’re extremely excited about the launch. Tech...
![Mobile Usability Testing: Do You Have A Racist Travel Site? [Infographic]](https://www.netizenexperience.com/wp-content/uploads/2022/05/Mobile-Usability-Testing-Do-You-Have-A-Racist-Travel-Site-1024x536-1-400x250.png)
Do You Have a Racist Website or Mobile App? Ouch! Is your site or mobile app built to cater users from different countries? In order to provide great and right experience to your users, it is mandatory to ensure that your functionality, contents or languages are well...
Well known on providing the best user experience possible, the first thing that you will read on About Google page about their philosophy: #1: Focus on the user and all else will follow. Google recently updated their Android mobile browser with a major design...
Like every giant smartphone brands that are struggling hard to build ‘ecosystem’ by extending services (music streaming, cloud storage etc.) for their users, messenger apps are on similar routes to acquire and retain users as well. LINE is one of them that did it...
Are you ready for one of the most anticipated marathon events in Malaysia? Standard Chartered KL Marathon announced on their official Facebook page that the registrations are open. Our team at Netizen Testing were so excited to hear about it and hurried to register...
User Experience is not such a strange term in the west, as compared to the Asian region. Startups, often like big enterprise, omit investment in UX. UX (User Experience) is not such a strange term in the west, as compared to the Asian region. Many IT giants like...
Prominently placed categories and swift checkout processes are strengths for Rakuten Malaysia’s website. What did they get wrong?
Rakuten is an international e-commerce company based in Tokyo, Japan. They have been rapidly expanding into many different Asian countries and recently opened shop in Malaysia in November 2012.
