Customer Journey Map: Telco Service Experience in Malaysia

by Netizen Experience | Mar 25, 2015 | UX Review

I bet some of you must be questioning “what is a Customer Journey Map?”, because I asked this question before too. Now, I am going to tell you that a Customer Journey Map (or Customer Experience Map) is basically known as a useful tool for an organization to have a...

News Reading Experience on Mobile: Tech In Asia & Yahoo News Digest

by Netizen Experience | Jan 25, 2015 | Usability Video, Media, UX Review

Tech in Asia, one of leading online news sites that covers technology and startup news in Asia recently launched their mobile app on iOS platform. As most of our team in Netizen Testing are frequent readers of the site, we’re extremely excited about the launch. Tech...

Mobile Usability Testing: Do You Have A Racist Travel Site? [Infographic]

by Netizen Experience | Oct 10, 2014 | Travel, Usability Video, UX Review

Do You Have a Racist Website or Mobile App? Ouch! Is your site or mobile app built to cater users from different countries? In order to provide great and right experience to your users, it is mandatory to ensure that your functionality, contents or languages are well...

Google Chrome Mobile Browser Update: Killed or Improved UX?

by Netizen Experience | Sep 16, 2014 | Usability Video, Media, UX Review

Well known on providing the best user experience possible, the first thing that you will read on About Google page about their philosophy: #1: Focus on the user and all else will follow. Google recently updated their Android mobile browser with a major design...

Chat App UX: LINE Messenger

by Netizen Experience | Jul 21, 2014 | Media, UX Review

Like every giant smartphone brands that are struggling hard to build ‘ecosystem’ by extending services (music streaming, cloud storage etc.) for their users, messenger apps are on similar routes to acquire and retain users as well. LINE is one of them that did it...

Registration Form UX: What’s Wrong With The Event?!

by Netizen Experience | Apr 25, 2014 | UX Review

Are you ready for one of the most anticipated marathon events in Malaysia? Standard Chartered KL Marathon announced on their official Facebook page that the registrations are open. Our team at Netizen Testing were so excited to hear about it and hurried to register...

Why Startups & Enterprises In Asia Should Invest In UX?

by Netizen Experience | Feb 25, 2014 | Media, UX Review

User Experience is not such a strange term in the west, as compared to the Asian region. Startups, often like big enterprise, omit investment in UX. UX (User Experience) is not such a strange term in the west, as compared to the Asian region. Many IT giants like...

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How to Conduct Usability Testing for Mobile Apps?

Feb 15, 2022

During usability testing, the moderator typically collect qualitative data like behavioural observations and participant comments. UX Researchers would also sometimes collect quantitative data like task times and success rates. By critically analysing this data,...

Field Studies vs Usability Testing: Which Is Better?

Feb 14, 2022

Usability is essentially the measurement of a product’s usefulness from the users’ perspective. In principle, usability can be segmented into three fundamental elements: efficiency, effectiveness, and user satisfaction. As a research methodology, the lack of...

Amazon’s Omnichannel User Experience: A Case Study

Feb 9, 2022

Omnichannel user experience is a series we have been diving into, more specifically, the importance of it and how to create an omnichannel user experience. With the rapid growth of digital products and services, it's pertinent to take a new look at what digital...

10 Usability Testing Tools to Try in 2022

Jan 31, 2022

Choosing an appropriate usability testing tool is vital to executing an effective user experience. Typically, the choice of tool depends on the type of usability testing method you'll employ. It is true that you can run usability testing without a specialised tool,...

6 Types of Survey Respondents to Be Cautious About

Jan 11, 2022

A survey is essentially a research methodology employed to collect data from a predefined group of respondents to gain insights into specific topics of interest. For the most part, survey research aims to assess a specific market or user needs or determine whether or...