User Experience (UX) includes the customer’s journey as they interact with a product/website. It includes various touchpoints experienced by the customer from their perspective.
UX design, encompasses the entire process- from acquiring a product to creating its design, branding, and usability testing before it reaches the customer’s hands.
UX designers work towards making the customer journey more meaningful and productive.
Check out our collection of user experience in-depth guides, informational blogs, tips, news and latest updates coming straight from the experts in the industry.
I bet some of you must be questioning “what is a Customer Journey Map?”, because I asked this question before too. Now, I am going to tell you that a Customer Journey Map (or Customer Experience Map) is basically known as a useful tool for an organization to have a...
Welcome to Uniqlo! In 2009, Japan’s No. 1 clothing retailer, Uniqlo expanded their business into Southeast Asia by launching their first store in Singapore. The following year, they entered Malaysia with the largest store in South East Asia. At present, they have more...
Tech in Asia, one of leading online news sites that covers technology and startup news in Asia recently launched their mobile app on iOS platform. As most of our team in Netizen Testing are frequent readers of the site, we’re extremely excited about the launch. Tech...
Malaysia will be the first in the world to have an online sale that is organized by the government. It will be the largest online sale ever in Malaysia starting from 29th September to 1st October 2014. As reported from the official site, there are a total of 4,500...
Well known on providing the best user experience possible, the first thing that you will read on About Google page about their philosophy: #1: Focus on the user and all else will follow. Google recently updated their Android mobile browser with a major design...
This article is one of our series of e-commerce websites that we are user testing and reviewing. Lazada trying to close the gap of online and offline shopping. What’s new and what can we learn from? A few months back, Lazada launched a new site in Singapore along with...
So, are you in for something new or something totally out of the norm? Virgin America is the website you ought to give a try! You’d be surprised by the whole new booking experience. The revamped website can be accessed anytime, anywhere, and with any mobile device....
Like every giant smartphone brands that are struggling hard to build ‘ecosystem’ by extending services (music streaming, cloud storage etc.) for their users, messenger apps are on similar routes to acquire and retain users as well. LINE is one of them that did it...
Are you ready for one of the most anticipated marathon events in Malaysia? Standard Chartered KL Marathon announced on their official Facebook page that the registrations are open. Our team at Netizen Testing were so excited to hear about it and hurried to register...
User Experience is not such a strange term in the west, as compared to the Asian region. Startups, often like big enterprise, omit investment in UX. UX (User Experience) is not such a strange term in the west, as compared to the Asian region. Many IT giants like...
