User Experience (UX) includes the customer’s journey as they interact with a product/website. It includes various touchpoints experienced by the customer from their perspective.
UX design, encompasses the entire process- from acquiring a product to creating its design, branding, and usability testing before it reaches the customer’s hands.
UX designers work towards making the customer journey more meaningful and productive.
Check out our collection of user experience in-depth guides, informational blogs, tips, news and latest updates coming straight from the experts in the industry.
Fintech is a portmanteau of 'Finance' and 'Technology', financial technology has revolutionised the way we do our finances since the 1950s, continues to transform the financial services industry today, and will continue on as technology evolves. A Brief History of...
Your website is the face of your business, the very core of all your online marketing. You have poured out so many resources into leads generation, sales and marketing, customer engagement, all into your website. But somehow, it isn't working. Why isn't it working? Is...
With the ever-increasing importance of digital products and services, user experience (UX) design has become the utmost priority. As a result, UX teams are an integral part of every successful business. The size of UX teams may vary for every business, but it's...
Good UX (User Experience) Design is Good Business. Entering year 2022, the role of UX is still evolving with untapped business potentials. A decade ago, many companies were struggling to deliver good user experience with their digital products. Over the years,...
Entering 2021, the top e-commerce players in Southeast Asia are now: Shopee, Lazada, Tokopedia and The Gioi Di Dong. Not only do we now get to experience better product offerings and logistics (fast delivery), the user experience of e-commerce has improved...
People are always obsessed in keeping themselves up to date. This desire contributes to why so many of us are addicted and dependent on social media platforms. Any news or information could be spread almost instantaneously with the power of the internet now using news...
I bet some of you must be questioning “what is a Customer Journey Map?”, because I asked this question before too. Now, I am going to tell you that a Customer Journey Map (or Customer Experience Map) is basically known as a useful tool for an organization to have a...
Welcome to Uniqlo! In 2009, Japan’s No. 1 clothing retailer, Uniqlo expanded their business into Southeast Asia by launching their first store in Singapore. The following year, they entered Malaysia with the largest store in South East Asia. At present, they have more...
Tech in Asia, one of leading online news sites that covers technology and startup news in Asia recently launched their mobile app on iOS platform. As most of our team in Netizen Testing are frequent readers of the site, we’re extremely excited about the launch. Tech...
Malaysia will be the first in the world to have an online sale that is organized by the government. It will be the largest online sale ever in Malaysia starting from 29th September to 1st October 2014. As reported from the official site, there are a total of 4,500...
