User Research

Categories

Recent Articles

Getting Started with ResearchOps

Research Operations (ResearchOps) focuses on measures and processes in supporting researchers for various research stages, which includes planning, conducting research and applying the quality research at scale. ResearchOps is a specialized area that specifically...

How to Keep In-Person UX Research Safe?

The world is slowly (but surely) kicking back into gear again. In recovery from the global pandemic in 2021, we see countries in South East Asia such as Singapore, Malaysia, Thailand, Indonesia, Philippines and Vietnam introducing a 'new-normal' way of doing things:...

Top 10 Usability Heuristics for User Interface Design

These top 10 usability heuristics for user interface design are general principles that support effective user interaction. User interface design focuses on the users' needs and anticipates what the users might need to do next. This helps to ensure that necessary...

10 Ways Fintechs Use Experience Design to Surpass Banking

Malaysia's landscape of fintech is booming, and it's even surpassing banking. Fintech companies place a lot of importance and emphasis on usability, ensuring that their users receive the best user experience possible. Only several years ago, I used to always prefer...

Why Microsoft Edge’s New UX Is Winning over Google Chrome

Microsoft Edge is the phoenix rising from the ashes that was Internet Explorer, and a lot of people who are wary of Google's privacy issues have opted to move over to Microsoft Edge and have actually found that they prefer the user experience! Microsoft Edge is a...