Technology has revolutionized so many aspects of our lives, the digital transformation of healthcare delivery and Asia's smart hospital is no exception. The growing technology has altered the expectations we have, and even filling up a paper form can feel dated. The...
User Research Strategy, Tips, Insights, Methods, News & Guides
User research methods are targeted at understanding the needs and pain points of the potential users to create effective product/website designs. It incorporates using various user research tools, templates, questions, etc, to find information that facilitates the UX design process.
Wondering how to do user research for your project?
Netizen Experience, your trusted UX research consultant, has a pool of informative articles, guides, tips, reviews, and insights from experts in the industry. Read them here!
Digital Patient Experience Trends for 2021
Continuing our series on digital healthcare, we're now going to look at trends in digital patient experience for the year to come. These trends will be especially helpful in staying on top of and ahead of your competitors. Digital patient experience is increasingly...
How to Create a Seamless Omnichannel User Experience
A seamless omnichannel user experience allows users to conveniently move across channels without losing their progress. Creating a seamless omnichannel user experience is a vital component in nurturing a successful and wholesome omnichannel user experience. The other...
How to Create an Optimized Omnichannel User Experience
Your customers interact with your business through various channels: website, online chat, phone, kiosks, smartphone and tablet apps, social media and by visiting physical locations. Regardless of how they choose to interact with you, your customers expect to have a...
Survey: E-Payment Preference Rose during Covid-19 Pandemic but Cash Still King
This article was originally published on Yahoo News on February 24, 2021 KUALA LUMPUR, 24 February 2021 – Netizen eXperience recently conducted a survey which found an encouraging number of Malaysians moving towards e-wallet and debit card transactions,...
With Contactless Payments on the Rise, there is a Need for Better UX
This article was originally published on Vulcan Post on March 12, 2021 More and more businesses and their services are migrating online during the pandemic for survivability. But with the move likely being a rushed one, UX (user experience) is not on the forefronts of...
How to Create a Consistent Omnichannel User Experience
In our previous article, we talked about the importance of an omnichannel user experience. An effective and properly designed omnichannel ecosystem results in an exceptional user experience. The first thing that needs to be done is for your business to understand and...
The Importance of Omnichannel User Experience
Omnichannel user experience and UX strategies can be the deciding factor between you and your competitor. You may have a more affordable offering but if your customer values convenience over price, you won't be their first choice. Optimizing the end-to-end user...
Obeying the Traffic Lights of User Experience
In a previous article we wrote about colour psychology in user experience (UX), we looked at the colours of green and red, and how they signify proceed and stop respectively. It got us thinking about obeying the traffic lights when it comes to user experience and...
Colour Psychology in User Experience (UX)
Colour psychology plays an important role, it is a key aspect in creating a suitable colour palette that brings digital design to life. There's a reason why McDonald's, KFC, Texas Chicken, Burger King, Carl's Jr and the like all favour the colours red and yellow....