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Recent Articles
10 Ways Fintechs Use Experience Design to Surpass Banking
Malaysia's landscape of fintech is booming, and it's even surpassing banking. Fintech companies place a lot of importance and emphasis on usability, ensuring that their users receive the best user experience possible. Only several years ago, I used to always prefer...
Why Microsoft Edge’s New UX Is Winning over Google Chrome
Microsoft Edge is the phoenix rising from the ashes that was Internet Explorer, and a lot of people who are wary of Google's privacy issues have opted to move over to Microsoft Edge and have actually found that they prefer the user experience! Microsoft Edge is a...
UI/UX Design Trends To Look Out For 2021/2022
Trends are constantly evolving, it's the same for fashion, technology and of course, UI/UX design. We have compiled the UI/UX design trends to look out for 2021 & 2022 to help you stay on-trend and ahead of your competitors. What Are The Latest Trends In UI/UX...
Customer Expectations for Digital Banking Experience in 2021
Digital banking falls under the huge umbrella of the fintech ecosystem. In this article, we talked about how fintech has transformed the UX of the financial services industry in 2021. But what does this mean for digital banking? The main services that banks provide...
Case Study: UX Failures of Vaccine Registration Website that Caused Citizen’s Uproar
Case Study: UX Failures of Vaccine Registration Website that Caused Citizen’s Uproar The UX failures of Malaysia’s vaccine registration website by the government Covid-19 Vaccine Supply Access Guarantee Special Committee (JKJAV) has come under intense scrutiny after...
How to Create an Orchestrated Omnichannel User Experience
Orchestrated omnichannel user experience, the word 'orchestrated' may remind you of an orchestra. To orchestrate something, like a music score or a user experience in our case, is to coordinate it in a way to produce a pleasant effect. Designing a wholesome...
What is Digital Healthcare UX?
As part of our digital healthcare series, we will look at digital healthcare UX. We have previously explored the digital transformation of Asia's smart hospitals, digital patient trends for 2021, and the keys for successful digital transformation in healthcare. As...
Digital Transformation of Asia’s Smart Hospital
Technology has revolutionized so many aspects of our lives, the digital transformation of healthcare delivery and Asia's smart hospital is no exception. The growing technology has altered the expectations we have, and even filling up a paper form can feel dated. The...
Digital Patient Experience Trends for 2021
Continuing our series on digital healthcare, we're now going to look at trends in digital patient experience for the year to come. These trends will be especially helpful in staying on top of and ahead of your competitors. Digital patient experience is increasingly...